Amazon’s COVID-19 blog: updates on how we’re addressing the crisis
Our teams worldwide are working around the clock to ensure we continue to provide our essential services during this most critical time. Below is a running list of updates and what we’re doing to support our employees, partners, customers, and communities.
How AWS and its customers are helping students and teachers learn without disruption
As students and teachers are waking up to a new reality due to COVID-19, Impartus and CareerLauncher, and partners like Intel are using AWS, to quickly and securely enable remote learning solutions at scale, so students can continue their education anywhere, anytime.
We are building Alexa experiences to help you better protect your health
We’re working hard to ensure Alexa is as helpful as possible during the COVID-19 crisis. Using Ministry of Health and Family Welfare and Indian Council for Medical Research (ICMR) guidance, our Alexa team built a India-specific experience that lets you use Alexa to check your symptoms for COVID-19 at home. Ask, "Alexa, what do I do if I think I have coronavirus?", "Alexa, how do I know if I have coronavirus?", or “Alexa, Kya mujhe coronavirus hai?”. Alexa will ask a series of questions and provide ICMR and Ministry of Health guidance given your risk level and symptoms.
Customers can now ask Alexa to sing a song for 20 seconds, and she’ll help you keep time while you scrub your hands with a tune. Just ask “Alexa, sing a song for 20 seconds” or “Alexa, sing the 20 second song”.
Join us in raising funds for the COVID pandemic
As people across the world unite to fight the COVID-19 pandemic, our teams worldwide are working around the clock to help provide essential services and support our communities. One way we are supporting those in need is by inviting Indian customers, and our over 65,000 employees in India, to join us in raising funds for nonprofit organizations on the frontlines of this crisis. Donate to the PM Cares fund or our partner NGOs.
Let’s raise 100 crores to fight COVID-19 - Read More
Free eBooks on Kindle
As India has pledged to #Stayhome amidst COVID-19, we have now made a selection of kids and family eBooks available for free to read on Kindle apps and devices to all Amazon customers. This includes featured books for children, select books for adults across various genres like literature and fiction, health body and mind as well as timeless Classics. These eBooks are available across English, Hindi, Tamil, Marathi, Gujarati and Malayalam languages. We have been able to offer this in cooperation with several of our publishers and authors, and we continue to explore opportunities to make a wider selection of eBooks available for customers during the COVID-19 pandemic.
You can access and read these free eBooks on the free Kindle app for iPhone, iPad, Android phones and tablets, PC and Mac as well as Kindle E-readers. You just need an Amazon account, which is free and can easily be set up on amazon.in.
Together for India
As India pledges to #StayHome to protect all of us, we at Amazon India pledge to come together and deliver essentials right at your doorstep. Here's a message from our delivery heroes who will make it happen. Read what these frontline heroes of Amazon have to say
Only SD content on Prime Video to ensure robustness of the cellular network
With the lockdown in effect from March 25, and most people staying at home there has been an unprecedented surge in mobile internet consumption. As a result, the Government of India and the telecom operators are concerned about its potential impact on the cellular network infrastructure.
To ensure the robustness of the cellular network, we at Prime Video, and as part of the larger Indian digital industry have agreed to adopt measures, including temporarily defaulting HD and ultra-HD streaming to SD (Standard Definition) content or offering only SD content, at bitrates no higher than 480p on cellular networks. These voluntary measures will be in effect until April 14.
Select family, kids content free on Prime Video
A selection of kids and family content is now available free to watch on Prime Video for all Amazon customers. This includes our Amazon Original kids and family shows, select third party family movies and TV series licensed in cooperation with several of our studio partners, and we continue to explore opportunities to make a wider selection of content available for customers during the COVID pandemic.
To access the free kids and family content on Prime Video, families don’t need a Prime membership, just an Amazon account, which is free and can easily be set up on amazon.in. You can find the full selection of titles available for free in India here:
How Amazon prioritizes health and safety while fulfilling customer orders
Now more than ever, Amazon's fulfillment, delivery, and physical store networks play a critical role in serving customers. In these unprecedented times, we remain committed to the health and safety of our employees, partners, and the customers we serve. Read More
Prioritizing high-priority items in our operations network
As COVID-19 has spread, we've seen an increase in people shopping online. To serve our customers while also helping to ensure the safety of our associates, we’ve adjusted our logistics, transportation, supply chain, purchasing, and third-party seller processes to prioritize stocking and delivering items that are a higher priority for our customers. This will result in some of our delivery promises being longer than usual. Read More
How we’re combating price gouging
Amazon is taking a number of important steps to keep prices fair and protect our customers from those looking to exploit the current crisis. We have zero tolerance for price gouging and longstanding policies and systems to prevent this harmful practice. We’re working vigorously to combat price gouging. Find out what we are doing.
A message to employees from our CEO and founder
Jeff Bezos sent the following email to all Amazon employees: “This isn’t business as usual, and it’s a time of great stress and uncertainty. It’s also a moment in time when the work we’re doing is its most critical. We’ve changed our logistics, transportation, supply chain, purchasing, and third party seller processes to prioritize stocking and delivering essential items like household staples, sanitizers, baby formula, and medical supplies. We’re providing a vital service to people everywhere, especially to those, like the elderly, who are most vulnerable. People are depending on us.” Read the full email.
Supporting employees affected by COVID with paid time off
All Amazon employees diagnosed with COVID-19 or placed into quarantine will receive up to two weeks of pay. This additional pay while away from work is to ensure employees have the time they need to return to good health without the worry of lost income. This is in addition to unlimited unpaid time off for all hourly employees through the end of March.
We continue to work closely with authorities in India and worldwide to ensure that we are taking the right precautions and have implemented a series of preventative health measures for employees.
Amazon employees who can are asked to work from home, globally
In light of ongoing international COVID-19 developments, we now recommend that all global employees who work in a role that can be done from home, do so, through April 10. Every team is different and not all jobs are conducive to working from home. Employees and partners whose work requires their physical presence in their workplace, have access to all of their usual paid and unpaid time-off benefits.
February 28, 2020:
Pausing events and tours
We have cancelled large events, and changed the majority of our job interviews to virtual interviews rather than in-person interviews, which often require travel. At the same time, we increased our cleaning of all facilities globally, including regular sanitization of all door handles, stairway handrails, elevator buttons, lockers, and touch screens.
We are continuing to pay all hourly staff who work for the service providers that support our offices around the world—from food-service workers to security guards to janitorial staff.
You can get the latest information about Amazon’s response to COVID-19 by bookmarking this page, and by following @AmazonNews_IN on Twitter.